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All feature categoriesOne customer conversation

Customers & Communications

Give customers clear ways to reach the shop while keeping the team’s communication and service context together.

Current WrenchDay customer check-in workflow with fictional placeholders
Current customer check-in workflow using fictional placeholder details
Included in this category

One page. The complete workflow.

Keep booking, calls, messages, reminders, customer records, and vehicle history connected to the shop.

01Client Experience

Appointment Scheduling and Online Booking

Give customers a public booking link that captures service needs and appointment preferences any time of day.

  • Public booking page
  • Customer, vehicle, and service capture
  • Appointment flow connected to the dashboard
02Phone Automation

AI Voice Receptionist

Answer routine calls, collect intent, and help schedule appointments when the shop is busy.

  • AI phone answering for routine calls
  • Appointment and message capture
  • Call logs and transcript visibility
03Phone Operations

Shop Phone System

Connect shop phone workflows to calls, transcripts, AI receptionist support, booking intent, and follow-up context.

  • Shop phone provisioning and configuration flow
  • Call logs, transcripts, and intent capture
  • AI receptionist and human handoff support where enabled
04Phone Records

Call Logs

Review inbound call history, transcripts, and follow-up context from the AI receptionist workflow.

  • Call history visibility
  • Transcript and intent context
  • Follow-up support for missed or handled calls
05Outbound Communication

Customer Text and Email Communication

Send outbound SMS and email for appointments, estimates, invoices, reminders, and campaigns.

  • Outbound SMS and email
  • Estimate and invoice links
  • Appointment reminders and campaigns
06Client Communication

Automated Reminders and Follow-Ups

Keep customers informed with automatic status updates via text and email as their vehicle moves through the shop.

  • Triggered by repair order stage changes
  • Customizable text and email templates
  • Reduces inbound phone traffic
07Customer Records

Customer Management

Track customers, vehicles, service history, and follow-up opportunities in one shop-owned record.

  • Customer and vehicle profiles
  • Service history context
  • Follow-up and campaign support
08Service Memory

Vehicle Details and Service History

See what has happened to a vehicle across appointments, repair orders, estimates, inspections, invoices, and notes.

  • Vehicle profile and service history
  • Repair-order and invoice context
  • Inspection and note continuity

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WrenchDay shop owner illustration