WrenchDay Terms of Service

1. Purpose and acceptance

These Terms of Service govern access to and use of the WrenchDay software platform, including the dashboard, scheduling tools, public booking pages, check-in tools, repair-order workflows, estimates, invoices, customer communications, mechanic portal, Stripe payment features, usage add-ons, administrative tools, and related websites or services.

By creating an account, accepting an invitation, clicking an acceptance box, paying for a subscription, or using WrenchDay, the customer agrees to these terms on behalf of the business or organization using the software.

2. The service

WrenchDay provides software for auto repair operations, including customer intake, appointment booking, scheduling, check-in, vehicle records, client records, repair orders, diagnostics support, estimates, approvals, parts and labor tracking, invoices, payments, communications, mechanic access, usage tracking, and shop configuration.

WrenchDay is a software platform. It does not perform vehicle repairs, diagnose vehicles as a licensed repair facility, provide legal or tax advice, provide accounting services, or act as a payment processor. Payment processing is provided by Stripe or another configured processor.

3. Accounts and authorized users

The customer is responsible for maintaining accurate account information, protecting credentials, controlling access for owners, staff, mechanics, and invited users, and promptly removing access for anyone who should no longer use the service.

Mechanic accounts are intended for limited shop-floor access. Business-owner accounts are responsible for billing, configuration, customer data, subscription settings, public booking settings, communications, and administrative activity.

4. Customer responsibilities

The customer is responsible for the accuracy of customer records, vehicle records, estimates, invoices, prices, taxes, repair recommendations, communications, consent records, shop policies, service descriptions, appointment availability, and any information entered into WrenchDay.

The customer must use the platform in compliance with applicable laws, including consumer-protection laws, repair-shop disclosure laws, tax rules, privacy laws, CAN-SPAM, TCPA, payment-card obligations, and employment or labor rules that may apply to its use of mechanic or timesheet features.

5. Estimates, invoices, approvals, and payments

WrenchDay helps create estimates, approvals, invoices, and payment links. The customer remains solely responsible for the legal sufficiency, accuracy, taxes, parts pricing, labor pricing, authorization language, warranty language, and customer-facing disclosures associated with any estimate or invoice.

Payment features may include Stripe subscriptions, Stripe Connect accounts, invoice PaymentIntents, payouts, billing portal access, and payment-status updates. Stripe terms and fees apply separately. WrenchDay is not responsible for processor decisions, chargebacks, payout delays, account restrictions, or processor outages.

WrenchDay charges a platform transaction fee of 1.5% of the total amount of each online invoice payment processed through the customer's connected Stripe account, collected automatically as a Stripe application fee at the time of payment. This fee is in addition to Stripe's own processing fees (currently 2.9% + $0.30 per standard US card transaction), for a combined processing cost of 4.4% + $0.30 per transaction. The full fee schedule and pass-through options are described in the WrenchDay Payment Processing Fee Terms.

6. Subscription, usage, and add-ons

The standard subscription is billed monthly unless otherwise agreed. Usage limits may apply to AI credits, SMS messages, transactional emails, or other metered features. Usage add-ons may increase monthly capacity and may be prorated by the payment processor.

If payment fails, the subscription is canceled, or the account is past due, WrenchDay may restrict access to paid features, shop APIs, public booking, communications, or other operational functions until the account is restored.

7. Acceptable use and restrictions

The customer may not misuse WrenchDay, attempt to bypass security controls, scrape or overload the service, reverse engineer non-public parts of the software, send unlawful communications, upload malicious content, violate third-party rights, or use the system for illegal activity.

WrenchDay may suspend or restrict access if it reasonably believes use of the service creates security risk, legal risk, payment risk, infrastructure risk, spam risk, or risk to another customer.

8. Data and customer content

Customer content may include shop profile data, client records, vehicle records, appointment data, repair orders, photos, invoices, estimates, payments metadata, communications, templates, settings, usage data, and mechanic records.

The customer owns its customer content. WrenchDay may process customer content to provide, secure, maintain, support, improve, and administer the service, and to comply with legal obligations.

9. AI-assisted features

AI-assisted features may generate diagnostic suggestions, likely causes, recommended inspections, potential parts, potential labor, summaries, or smart replies. AI output is informational and must be reviewed by qualified shop personnel before use.

The customer is responsible for validating AI output, performing actual inspection and diagnosis, deciding what repairs to recommend, and communicating accurate information to customers.

10. Disclaimers and limitation of liability

The service is provided as software and may be unavailable, delayed, incomplete, or inaccurate from time to time. To the maximum extent permitted by law, WrenchDay disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

To the maximum extent permitted by law, WrenchDay will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, lost data, vehicle repair decisions, customer disputes, chargebacks, or third-party service failures.

11. Changes and termination

WrenchDay may update the service and these terms from time to time. Material changes should be communicated through the product, email, or another reasonable channel.

Either party may terminate use of the service subject to any subscription commitments, payment obligations, data export needs, and legal retention requirements.