WrenchDay Billing, Cancellation, and Refund Policy
Monthly subscription terms, Stripe processing, usage add-ons, failed payments, cancellation, refunds, and founding-shop terms.
1. Subscription pricing
The standard WrenchDay plan is currently positioned at $50 per month unless a different written agreement applies. Usage Boost add-ons are currently positioned at $15 per month per add-on.
Pricing may change for future customers or renewals with reasonable notice, subject to applicable law and any written commitment.
2. Billing and payment processing
Subscriptions, usage add-ons, payment-method updates, billing portal access, and invoice history are processed through Stripe. Stripe terms, taxes, processor fees, payment-method rules, and payment-processing timelines may apply.
The customer authorizes recurring charges for the selected subscription and add-ons until canceled.
3. Failed payments and access restrictions
If a payment fails, is disputed, becomes past due, or cannot be processed, WrenchDay may restrict access, show a past-due paywall, disable paid features, or block shop API access until payment is restored.
The customer remains responsible for charges incurred before cancellation or suspension.
4. Cancellations and refunds
Customers may cancel through the billing portal or another supported process. Unless otherwise required by law or agreed in writing, fees are non-refundable and cancellation stops future renewal charges rather than refunding prior periods.
WrenchDay may choose, at its discretion, to provide credits or refunds for billing errors, duplicate charges, or exceptional circumstances.
5. Founding-shop offer
If WrenchDay offers a founding-shop or design-partner promotion, the eligibility, duration, covered features, limits, support scope, and any reduced WrenchDay transaction-fee promise should be documented in writing for each participating shop.
Stripe or other processor fees may still apply even where WrenchDay reduces or waives its own transaction fee.
6. Transaction fees on customer payments
In addition to subscription fees, WrenchDay charges a platform transaction fee of 1.5% of the total amount of each online invoice payment processed through the shop's connected Stripe account. The fee is collected automatically as a Stripe application fee when the payment settles and is deducted before payout to the shop.
Stripe's own processing fees (currently 2.9% + $0.30 per standard US card transaction) apply separately and are set by Stripe, for a combined processing cost of 4.4% + $0.30 per transaction. Shops may configure whether this combined cost is absorbed into their listed prices or added at checkout as a disclosed card-processing fee paid by the vehicle owner. The full terms are in the WrenchDay Payment Processing Fee Terms.