WrenchDay Service Level and Support Terms

1. Support scope

Support may cover login issues, subscription and billing access, dashboard behavior, booking links, scheduling, repair orders, invoices, payment workflows, communications settings, mechanic access, and general product questions.

Support does not include tax advice, accounting services, vehicle repair advice, customer dispute handling, or third-party provider support beyond reasonable coordination.

2. Availability target

WrenchDay may target commercially reasonable availability for core hosted services, excluding planned maintenance, emergency maintenance, customer-side issues, third-party outages, force majeure, beta features, public internet failures, and misuse.

Any binding uptime commitment, credit, or remedy should be set in a signed service-level agreement. Without a signed SLA, service credits are not automatically owed.

3. Maintenance and changes

WrenchDay may update the software, change features, perform maintenance, patch security issues, adjust limits, and improve infrastructure. Where practical, planned maintenance should be scheduled to minimize disruption.

Emergency security or reliability work may occur without advance notice.

4. Third-party dependencies

The service depends on providers such as hosting, database, authentication, Stripe, Twilio, AWS SES, file storage, AI providers, and browser/device networks. WrenchDay is not responsible for failures outside its reasonable control.